This Privacy Policy explains how Cleaners Queen's Park collects, uses, discloses, and protects personal data relating to customers in the Queen's Park area. It is intended to comply with the General Data Protection Regulation and all applicable data protection laws. This Privacy Policy applies to all customers and prospective customers of Cleaners Queen's Park in the Queen's Park area, regardless of how they contact or use our services.
The data controller is the legal entity operating under the name Cleaners Queen's Park, which determines the purposes and means of processing your personal data. References to we, us, and our in this Privacy Policy refer to the data controller responsible for your data.
We only collect personal data that is necessary for providing our cleaning and related services, managing our relationship with you, and operating our business. The categories of personal data we may collect include:
Identification and contact details, such as your full name, residential address, service address, and any other relevant contact address you provide, as well as your preferred contact method.
Booking and service information, such as details of the services you request, the dates and times of appointments, access instructions for the property where services are provided, and any specific preferences or instructions regarding the cleaning services.
Payment and billing information, such as invoice details, records of payments, and information necessary to process your payment through your chosen payment method. We do not store full payment card details if we use a secure third party payment processor.
Communication records, including emails, written correspondence, and notes of telephone conversations regarding enquiries, quotes, bookings, complaints, and feedback.
Technical and usage information, such as information about how you use our website and online booking systems, including dates, times, and pages visited. This may be collected through cookies and similar technologies, where permitted by applicable law.
We may collect personal data directly from you when you contact us to request information, request a quote, make a booking, or communicate with us in any way. This includes data provided through our website, via online forms, by telephone, or in person.
We may collect personal data from third parties where it is lawful and necessary to do so. This may include receiving data from payment processors to confirm that a payment has been completed, or from platforms where you have chosen to book our services.
We process your personal data only where a lawful basis under the GDPR applies. Depending on the context, the lawful bases we rely on include:
Performance of a contract: We process your data when it is necessary to enter into or perform a contract with you, such as when you request our cleaning services and we need your details to schedule and deliver the service.
Compliance with a legal obligation: We may process data when we are required to do so by law, such as for accounting, tax, or regulatory reporting requirements.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, protecting our business, and handling complaints or disputes.
Consent: In certain cases, we may rely on your consent, for example for optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.
We use your personal data for the following purposes:
To provide cleaning and related services, including managing bookings, contacting you about appointments, and carrying out the services at the agreed location and time.
To manage customer relationships, including responding to enquiries, providing quotes, handling complaints, and obtaining feedback to improve our services.
To administer our business operations, including record keeping, accounting, taxation, and internal reporting.
To ensure the security and proper functioning of our website and online booking systems, including monitoring for fraud or unauthorised access.
To send service related communications, such as confirmations, reminders, or information necessary for the performance of the service you have requested.
To send marketing communications about services which may be of interest to you, where permitted by law and where you have not opted out.
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only allowed to process your data in accordance with our instructions and must implement appropriate technical and organisational measures to protect your data.
Such processors may include:
Payment processing providers, who handle payments and refunds on our behalf.
IT and hosting service providers, who support our systems, website, and data storage.
Customer management and booking system providers, where we use software to manage appointments, communications, and records.
Professional advisers, such as accountants or legal advisers, where this is necessary for the operation of our business.
We may also share personal data with third parties where required by law, where necessary to establish, exercise, or defend legal claims, or in the event of a business reorganisation, subject to appropriate safeguards.
Where we use service providers located outside the United Kingdom or the European Economic Area, your personal data may be transferred to countries that do not provide the same level of data protection as in your home jurisdiction. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your personal data and ensure it is processed in accordance with this Privacy Policy and applicable law.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The retention period may vary depending on the type of data and the purposes of processing.
Customer and booking records are generally kept for a period necessary to handle ongoing services, manage our relationship with you, and comply with statutory retention requirements. Financial and invoicing data may be kept for a longer period in order to comply with tax and accounting obligations.
When personal data is no longer required, we will take reasonable steps to delete it securely or anonymise it so that it can no longer be associated with an identifiable individual.
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures may include access controls, secure storage, encryption where appropriate, and regular review of our security practices.
While we strive to protect your personal data, no method of transmission or storage is completely secure. You are encouraged to take care when providing personal information and to inform us promptly if you suspect any misuse of your data in connection with our services.
If you are a customer or prospective customer of Cleaners Queen's Park in the Queen's Park area, you have certain rights in relation to your personal data under the GDPR and other applicable laws. These rights include:
The right of access: You have the right to request confirmation as to whether we hold personal data about you and, if so, to receive a copy of that data together with information about how it is processed.
The right to rectification: You have the right to request correction of inaccurate or incomplete personal data about you.
The right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
The right to restrict processing: You may request that we restrict our use of your personal data in certain situations, such as while we verify the accuracy of data or assess an objection you have raised.
The right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine readable format, and that it be transmitted to another controller where technically feasible.
The right to object: You have the right to object at any time to processing of your personal data based on our legitimate interests, including profiling based on those interests. You also have the right to object to the use of your data for direct marketing purposes.
The right to withdraw consent: Where we rely on your consent for processing, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed.
Our website may use cookies and similar technologies to enhance user experience, enable certain functions, and gather statistics about website usage. Where required by law, we will obtain your consent before placing non essential cookies on your device. You may adjust your browser settings to refuse cookies or to alert you when cookies are being sent, although this may affect some website functionality.
We may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or the services we provide. When we make significant changes, we will take reasonable steps to inform you, such as by posting a prominent notice on our website. The date of the latest version will be indicated in the policy. You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your personal data.
By hiring our professional cleaners Queen's Park, you will get the best help for your home or office at incredibly competitive cost.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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