These Terms and Conditions set out the basis on which Cleaners Queen's Park provides cleaning services to residential and commercial clients. By making a booking, using our services or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following expressions have the meanings given below:
Client means any individual, company or organisation making a booking or receiving services from Cleaners Queen's Park.
Company means Cleaners Queen's Park, the provider of the cleaning services.
Services means any cleaning or related services provided by the Company, including but not limited to regular domestic cleaning, deep cleaning, tenancy or moving cleans, office and commercial cleaning, and specialist cleaning where agreed.
Premises means the property or location where the Services are to be carried out.
Cleaner means any employee, contractor or representative engaged by the Company to perform the Services.
The Company provides professional cleaning services within its stated service area, including Queen's Park and nearby districts. The exact description of the Services to be provided will be agreed at the time of booking, based on the Client's requirements, the size and condition of the Premises, and the time allocated.
Any tasks or services that go beyond the standard scope, such as specialist stain removal, exterior window cleaning at height, hazardous cleaning, or waste removal beyond domestic levels, will only be undertaken if explicitly agreed in advance and may incur additional charges.
Bookings may be made through the Company’s accepted booking channels. When making a booking, the Client must provide accurate information regarding the Premises, including property type, approximate size, number of rooms and bathrooms, and any special cleaning requirements or access restrictions.
The Company will confirm the booking details, including the date, approximate arrival time window, estimated duration, and applicable charges. A booking is only considered accepted once it has been confirmed by the Company.
The Client is responsible for ensuring that access to the Premises is available at the agreed time. If keys or access codes are provided to the Company, the Client warrants that they have the right to grant such access. Any change to the booking details must be requested by the Client as early as possible and is subject to the Company’s availability and confirmation.
Prices for the Services are provided based on the information given by the Client and the type of service required. Estimates are given in good faith but are not fixed quotations unless expressly stated as such in writing.
If, on arrival, the Premises are substantially different from the description provided, or if the level of cleaning required is significantly greater than reasonably anticipated, the Company reserves the right to adjust the price, the duration of the visit, or the scope of work to be performed. Any such changes will be discussed with the Client before proceeding.
All prices are stated in the local currency and may be subject to applicable taxes. The Company reserves the right to amend its standard rates from time to time, but any such changes will not affect confirmed bookings already accepted by the Company.
Payment terms will be communicated at the time of booking. The Company may require payment in advance, at the time of booking, or on the day of service. Accepted payment methods will be specified by the Company and may include card payments, bank transfers or other approved methods.
Where payment is due on or before the date of service, the Client must ensure that cleared payment is made in accordance with the agreed terms. The Company reserves the right to withhold or cancel the Services if payment is not received as required.
For ongoing or recurring services, the Client agrees to the regular payment schedule as notified by the Company. If payment is not received on time, the Company may suspend future visits until the account is brought up to date.
In the event of late payment, the Company may charge reasonable administration fees and interest in line with applicable laws and regulations.
The Client may cancel or reschedule a booking by giving the Company reasonable notice. The specific notice period and any applicable cancellation charges will be communicated at the time of booking. As a general guideline, cancellations or rescheduling made with less than 24 hours' notice may incur a cancellation fee up to the full value of the booked service.
If the Cleaner is unable to gain access to the Premises at the agreed time due to circumstances within the Client's control, such as no one being present, keys not provided as arranged, or access codes not working, the Company may treat the visit as a late cancellation and apply the relevant fee.
The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances, such as staff illness, severe weather, transport disruptions or other events beyond its reasonable control. In such cases, the Company will offer to reschedule the visit at the earliest available opportunity. The Company will not be liable for any indirect losses resulting from such changes.
The Client must ensure that the Premises are reasonably accessible and safe for the Cleaner to work in. This includes providing adequate lighting, running water, and, where necessary, electricity and heating.
The Client must inform the Company in advance of any hazards, sensitive areas, alarm systems, or specific instructions relating to the Premises. The Client is responsible for securing any valuable, fragile or irreplaceable items before the Cleaner arrives. The Company will not be responsible for accidental damage to items that have not been properly secured or disclosed as particularly delicate.
The Client must not request the Cleaner to undertake any work that may be unsafe, improper, or outside the agreed scope of the Services, such as lifting heavy furniture unassisted, using inappropriate equipment, or working at dangerous heights.
The Company aims to deliver a professional and reliable cleaning service. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 24 hours of the visit, so that the matter can be investigated.
Where a complaint is justified, the Company may, at its discretion, arrange for the relevant area to be re-cleaned or offer a reasonable adjustment. This will normally be the Client's sole remedy in respect of the quality of the Services, provided the issue arises directly from the Company's performance and not from factors beyond its control.
The Client agrees to cooperate with any reasonable requests for information or access in relation to a complaint or quality concern.
The Company takes reasonable care in selecting and training its Cleaners and in providing the Services. The Company maintains appropriate insurance cover in line with industry practice.
The Company's liability for any loss or damage arising from the provision of the Services is limited to the value of the individual booking or, for ongoing services, the value of the last visit in which the issue occurred. The Company will not be liable for any indirect or consequential losses, loss of profit, loss of business, or loss of opportunity.
The Company will not be responsible for:
Pre-existing damage, wear and tear, or defects in the Premises, fixtures, fittings or items being cleaned.
Damage resulting from the use of products, materials or equipment supplied by the Client or from instructions given by the Client that are contrary to the manufacturer’s guidelines.
Loss of cash, jewellery or other valuables that have not been securely stored and specifically brought to the Company's attention in writing before the service.
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.
The Company provides cleaning services and may collect small quantities of domestic waste produced in the normal course of cleaning, such as dust, packaging, and general household waste, for placement in the Client’s designated bins.
The Company does not operate as a licensed waste carrier and will not remove significant quantities of waste, construction or renovation debris, hazardous materials, clinical waste, or bulky items from the Premises. The Client is responsible for ensuring that any such waste is managed and disposed of in accordance with local laws and regulations.
If the Client requests removal or handling of waste that falls outside normal household or office waste, this will only be considered if it is lawful, safe, and explicitly agreed in advance. Additional charges may apply, and the Company reserves the right to refuse any request that may breach waste regulations or pose health and safety risks.
The Company is committed to maintaining high standards of health and safety for its Cleaners and Clients. Cleaners are instructed to follow relevant safety procedures, including the safe use of cleaning products and equipment.
The Client must not request or require Cleaners to use dangerous substances, work in unsafe conditions, or undertake tasks that fall outside appropriate safety guidelines. If a Cleaner considers that conditions at the Premises are unsafe, the Cleaner may suspend work and report the issue to the Company. The Company will then discuss the situation with the Client to determine whether and how Services can continue safely.
Where the Client provides keys, access codes or alarm details, these will be handled with reasonable care. The Company will not duplicate keys without the Client's consent. The Client is responsible for ensuring that any alarm systems are set appropriately and that the Cleaner is provided with clear instructions.
The Company will not be liable for any alarm call-out fees or related costs unless directly caused by the Cleaner’s clear negligence, and then only to the extent reasonably foreseeable.
The Company will handle any personal information provided by the Client in accordance with applicable data protection laws. Personal data collected for the purposes of bookings, payments and service delivery will be used only as necessary to manage and improve the Services and to comply with legal obligations.
The Company and its Cleaners will treat information about the Client and the Premises as confidential and will not disclose it to third parties except where required by law or necessary for the proper performance of the Services.
The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, pandemics, accidents, or government restrictions.
In such cases, the Company may suspend or reschedule the Services and will seek to inform the Client as soon as reasonably possible.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry standards, or the Company’s operations. The latest version will apply to new bookings and to existing Clients after reasonable notice has been given.
Continued use of the Services after such notice will be deemed acceptance of the updated Terms and Conditions.
These Terms and Conditions and any disputes or claims arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that the Company retains the right to bring proceedings against the Client in any other court of competent jurisdiction.
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract any of its rights or obligations where necessary for the proper provision of the Services.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or arrangements, whether oral or written.
By hiring our professional cleaners Queen's Park, you will get the best help for your home or office at incredibly competitive cost.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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